Privacy Policy

Who we are

Socialens is an Instagram brand and hashtag research tool operated by Agatis Advertising. Subscribers connect their own Instagram Business or Creator account and use it to research public Instagram professional accounts and public hashtag activity through Meta's Instagram Graph API.

What data we collect

When you connect your Instagram professional account via Facebook Login for Business, we store:

• Your workspace name and a display username, as entered by you at signup.
• The identifier Facebook gives us for the account you sign in with. It is specific to this app, cannot be used to identify you anywhere else, and is stored because it is what tells us which workspace is yours. Socialens has no password of its own, so we never store or see one.
• An access token issued by Meta, together with the connected Instagram account's ID and username and the linked Facebook Page ID. The token is used only to make the API requests described below.
• Cached public data returned by the Instagram Graph API: public profile statistics (follower and post counts, biography), recent public posts (captions, like and comment counts, permalinks) of the public professional accounts you choose to research, and sample public posts for searched hashtags.
• Follower count snapshots of researched accounts over time, taken on each refresh.
• Your own recent posts on the Instagram account you connect, together with the Insights metrics Instagram reports to an account owner: reach, saves, shares, views and interactions. These are cached so the dashboard does not re-request them on every page load.
• The sample posts returned for hashtags you search, cached so that reopening a hashtag does not spend another search against the limit.
• A log of which hashtags were searched, kept to enforce Meta's limit of 30 unique hashtag searches per account per rolling 7 day window.

We do not collect passwords (login happens on Facebook's own pages), and we do not access private accounts or private messages. We do not collect reach or impression data for anyone else's account: the API does not expose it for third party accounts, so those parts of the tool only show a clearly labeled estimated engagement rate computed as (likes + comments) / followers. The reach and other Insights metrics listed above exist only for the account you connected yourself, which Instagram reports to its owner.

How we use the data

The data is used solely to provide marketing research to the subscriber whose account is connected: researching public competitor and brand accounts, analyzing hashtag usage, and reporting estimated engagement. We do not sell, rent, or share the data with third parties, and we do not use it for advertising or profiling.

Storage and security

• Access tokens are encrypted at rest and are never written to logs.
• The dashboard requires a login, and each subscriber can reach only their own workspace. No account can view another subscriber's data.
• All API calls go directly to Meta's Graph API over HTTPS.

Data retention and deletion

We keep your data for as long as your subscription is active. You can delete your workspace and everything in it yourself, at any time, from your dashboard, and disconnecting the app from Facebook invalidates the stored token immediately. See our data deletion instructions for how to request removal and what gets deleted.

Contact

For any privacy question or request, contact support@agatisgroup.com.